Cancellation Save Writer
Paste what a customer said when cancelling. Get a reply that acknowledges their reason, makes a genuine save only if you actually have one, and respects their choice either way.
New to this? Read the guide.
What it produces
Real output from this tool, not a mock-up.
What went in
- What the customer said when cancelling
- Hi, I'd like to cancel my subscription at the end of this billing period. We've been happy with the product but we've been acquired and we're being moved onto the parent company's tooling. Nothing you did wrong, just out of our hands. Can you confirm when the final charge will be?
- A genuine retention offer, if you have one
- (left empty)
- Tone
- Understanding
What came back
Congrats on the acquisition, and thanks for the heads up on the reason. Makes sense, that's just not a decision that's really yours to make anymore. I'll get your subscription set to cancel at the end of the current billing period. The charge going out at the end of this cycle will be your last one, no further charges after that, and you won't need to do anything else on your end. Good luck with the transition, and if things ever change down the road, you know where to find us.
When to use it
Use this when a customer has told you they are leaving. It reads why, and only makes a retention offer if you actually have one to make, because a save attempt aimed at someone whose reason you cannot fix is the fastest way to turn a neutral exit into a bad review.