Refund Policy

Last updated: 5 June 2026

Credits are sold as digital goods through our payment provider, Polar, which acts as the Merchant of Record for your purchase.

Your 14-day cancellation right

Under UK consumer law you normally have 14 days to cancel a purchase of digital content. Because credits can be used immediately, when you start spending credits you agree to the supply beginning right away and acknowledge that you lose the right to cancel for any credits you have already used.

Unused credits

If you change your mind, we’ll refund any unusedcredits from a purchase made in the last 14 days. We can’t refund credits that have already been spent on a tool run.

If something went wrong

If a tool failed to produce a result, the credit for that run is refunded to your balance automatically. If you were charged and didn’t get what you paid for, contact us and we’ll put it right.

How to request a refund

Email hello@notimetoprompt.comwith the email address on your account and the purchase you’d like refunded. Approved refunds are processed back to your original payment method via Polar.