Complaint & Refund Writer
Describe what went wrong. Get a firm, factual complaint that asks for the refund or fix you're owed.
New to this? Read the guide.
What it produces
Real output from this tool, not a mock-up.
What went in
- What went wrong
- Bought a dishwasher from a national retailer on 14 May for 429, delivered 22 May. Started leaving white residue within three weeks. Engineer came 18 June, said it was the detergent. Changed detergent, no difference. Second engineer 9 July, said the water pump was faulty and would order a part. Nobody contacted me. Chased 24 July and 5 August, told the part was on order both times with no date. Faulty for over two months, two failed repairs.
- What you want
- A refund
- Where you are up to
- Final complaint
- Send as
Subject line
Final Notice: Faulty Dishwasher, Order [Order Number], Full Refund Requested
Complaint
Subject: Final Notice: Faulty Dishwasher, Order [Order Number], Full Refund Requested Dear [Retailer Name] Customer Service, I bought a dishwasher from you on 14 May for 429, delivered on 22 May. Within about three weeks it started leaving a white residue on everything washed in it. An engineer visited on 18 June and said the problem was the detergent I was using. I switched detergents as advised. It made no difference. A second engineer visited on 9 July and diagnosed a faulty water pump, saying a replacement part would be ordered. Nobody contacted me after that. I chased on 24 July and again on 5 August, and both times I was told the part was on order with no date given for when it would arrive or be fitted. It is now 12 August. The dishwasher has been faulty for over two months, I have had two failed attempts at repair, and I am no closer to a working machine or a timeframe for one. I am requesting a full refund of 429. Two failed repairs and two months without a working appliance is more than reasonable time for this to have been sorted out. Please arrange this refund within 7 days of this email, by 19 August. If I do not have a satisfactory response by then, I will raise this with [the relevant ombudsman or complaints body] and will also contact my card provider to ask about a chargeback or Section 75 claim. I have kept records of both engineer visits and the dates I chased for updates, so I can supply a full timeline if needed. I look forward to your response. [Your Name] [Order Number] [Contact Details]
What else to do
- Keep a written log of every call and visit with dates, names of engineers, and what was said, in case you need to prove the timeline later.
- Send this email rather than calling, so there is a dated written record, and follow up any phone calls with a short email confirming what was agreed.
- If the retailer doesn't respond by your deadline, contact your card provider straightaway to ask about a chargeback or Section 75 claim, as these often have their own time limits.
- Check if the retailer is part of an ombudsman or alternative dispute resolution scheme (sometimes named on their website or in their complaints procedure) and have that contact ready to use.
- Take photos of the residue and keep engineer visit reports or job sheets as evidence of the repeated failed repairs.
When to use it
Use this when something you bought is faulty or a service went wrong and you want the money back. It stays firm and factual, sets out the timeline, and asks for a specific outcome by a specific date. Which stage you are at matters, because a first complaint and a final one do different jobs.