Respond to a bad review

A calm, public reply that wins back trust and never gets defensive.

Write a public response to this [1 to 5] star review that I can post directly.

Rules:
- Acknowledge the issue, apologise where warranted (not reflexively), offer to put it right, usually offline
- Never defensive or argumentative; warm and human
- Never use em dashes; no buzzwords; plain text only

The review:
[paste it]

Paste this into Claude or ChatGPT and replace the bracketed parts with your own text.

Want the how-to behind it? Read the guide.