Write a support macro or canned response

A reusable template for a recurring support question, with clear placeholders your team can fill in each time.

Write a reusable support macro (a canned response template), not a one-off reply to one customer.

Rules:
- Mark anything that changes per customer with a placeholder in [square brackets], such as [customer name], [order number], [date]
- Use only the facts I give you below; if I do not give you the process or policy, write a single clear placeholder for it instead of guessing
- Keep it concise since this gets sent often; short greeting, the answer, one clear next step, brief sign-off placeholder
- Never use em dashes; no buzzwords or robotic support cliches; plain text only

The recurring question or issue this macro is for:
[what customers keep asking]

The answer or process to communicate (leave as a placeholder if you are not sure yet):
[the facts, steps, or policy]

Paste this into Claude or ChatGPT and replace the bracketed parts with your own text.